Last Updated: October 13, 2026

Welcome to Dhamaka Bazaar – The Bazaar You Believe In!

At Dhamaka Bazaar, customer satisfaction is important to us. We strive to provide stylish, quality watches and a convenient shopping experience.

This Refund and Returns Policy explains the conditions under which customers can request a return, replacement, or refund for products purchased from our website, https://dhamakabazaar.com.

1. Return Policy

We offer a 7-day return policy on eligible products from the date of delivery.

To qualify for a return:

The return request must be made within 7 days of delivery.
The product must be unused, unworn, and in its original condition, except where a defect or incorrect item is being reported.
Original packaging, tags, accessories, and invoices should be included.
Valid proof of purchase must be provided.
The product must meet our return eligibility requirements.

Returns are subject to verification and approval.

2. Non-Returnable Products

The following items may not be eligible for returns due to a change of mind:

Products damaged due to misuse or improper handling
Watches showing signs of excessive wear or unauthorized modification
Products returned without essential accessories or components
Customized or personalized watches, where legally permitted
Products purchased from unauthorized third-party sellers

These exclusions do not limit any rights customers may have under applicable consumer protection laws for defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your Order Number
Your Full Name
Product Images or Videos
A Description of the Issue

Our support team will review your request and assist you with an appropriate resolution, including replacement, return, or refund where applicable.

The 48-hour reporting request does not remove statutory rights relating to defective or incorrectly supplied goods.

4. Return Process

To request a return, please follow these steps:

Contact our customer support team through WhatsApp or phone.
Share your order number and reason for return.
Provide product photos if requested.
Wait for return instructions and confirmation of eligibility.
Package the product securely with its original accessories.
Send the product to the return address provided by our support team.

Please do not send products back without contacting our support team first.

5. Refund Policy

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund request.

If approved:

Refunds will generally be processed within 5–7 business days after approval.
Refunds for prepaid orders will normally be issued to the original payment method.
Refunds for Cash on Delivery orders may be processed through bank transfer or another agreed method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Any legally required refund timelines will take precedence.

6. Replacement Policy

We may offer a replacement if:

The product received is damaged or defective.
An incorrect product was delivered.
The product is eligible for replacement under our policy.

Replacement availability depends on stock and the nature of the issue.

If a suitable replacement is unavailable, an eligible customer may be offered a refund.

7. Return Shipping Charges

Return shipping charges depend on the reason for the return.

Damaged, defective, or incorrect products: Dhamaka Bazaar will cover reasonable return shipping costs for approved claims.
Change-of-mind returns: Return shipping charges may be the customer’s responsibility, where permitted by applicable law.
Replacement orders: Shipping arrangements will be communicated during the replacement process.

8. Order Cancellation

Customers may request order cancellation before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.

If a prepaid order is cancelled before shipment, an eligible refund will be processed to the original payment method.

9. Late or Missing Refunds

If your approved refund has not appeared within the expected timeframe:

Check your bank account or payment application.
Contact your bank or payment provider.
Contact Dhamaka Bazaar customer support with your order details.

We will assist you in checking the refund status.

10. Watch Care and Product Conditions

To help maintain your watch:

Avoid exposure to excessive water unless the product is specifically rated for such use.
Avoid strong impacts and extreme temperatures.
Follow the manufacturer’s care instructions.
Do not attempt unauthorized repairs or modifications.

Damage caused by misuse may not qualify for a change-of-mind return or voluntary replacement, without affecting applicable statutory rights.

11. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies available under applicable Indian laws, including the Consumer Protection Act, 2019.

Where applicable law provides greater protection, the legal requirements will prevail.

12. Contact Us

For return requests, refunds, replacements, or order-related assistance, please contact us.

Business Name: Dhamaka Bazaar

Address: Shop LG-34, Rushabh Tower, Adajan Patia, Surat, Gujarat, India.

Phone / WhatsApp: +91 9016114157

Website: https://dhamakabazaar.com

Email: [Add Your Official Support Email]

Customer Support: Contact us for assistance with your order or return request.

The Bazaar You Believe In!

Refund and Returns Policy